Payment and delivery

Delivery price is divided into two categories:

  • for orders up to 500 kn – 30,00 kn
  • for orders above 500 kn – free delivery around Republic of Croatia

Note: the prices are valid only for delivery across Republic of Croatia.

Besides through our web-page, customers can order products through phone call. Our team will take your order on 01/4827-778 Mon–Fri from 9 a.m. to 7 p.m. also, our customers can visit MySkin Cosmetics d.o.o. store in Vukovarska 284 D/4 to buy the products.

In case of unsuccessful delivery to the address chosen by the costumer, the costumer will be charged for the other delivery of the product whether to the same address or to a different one. 

Remote communication expenses

The Seller has no extra expenses for remote communication

Conditions and deadlines of paying, delivering goods and time of delivery

Products are ordered by choosing from the panel and filling the form online. The buyer can order and buy the product either as a registered or unregistered user. The product is ordered when the buyer finishes the ordering process.

Paying for ordered products

  • E-banking
  • General payment
  • Cash on delivery
  • Credit card (MasterCard®, Maestro®, Visa®, Premium Visa®)

In case of paying with credit card, general payment or e-banking, the payment must be executed within the deadline stipulated in the e-mail.

When one pays with the credit card, the seller states that card payment system is integrated on the web. After choosing 'credit card' as your payment method, you will have to insert card data. 

Card data and card owner data are not stored on servers of the Seller. The sale is done after card is successfully authorized. If the system refuses to authorize card payment, you should pick one of the other forms of payment. 

If the buyer wants to pay in cash, they need to choose cash on delivery. In that case, it is good to have an exact amount of money for the delivery service.

If the buyer is not notified about the contract after filling out the form, they should check:

  • Their spam folder
  • If their mailbox is full

If the payment is not made in due time, the seller acts even if the payment is late and sends products later, but if the payment is not made, seller is free to cancel the contract.

Delivery of products in Croatia and EU

Ordered products are shipped all over Croatia but also in and out EU. We use DPD delivery service.

The delivery happens within 15 working days from the day the payment is visible on the seller’s account. If there is some reason that makes the selected product unavailable for delivery, the seller must notify the buyer about it, and the buyer has the right to cancel the contract and ask for their money back. All ordered products will be delivered in one package (if possible).

The delivery is done according to the terms and conditions of the delivery service, and it is finished in the moment when the service receives the product from the seller.

All orders can be placed on working days 9 am – 7 pm and are processed within two days. If the orders are received on Friday, Saturday, or Sunday, they are processed in the following working week. After handing the product to the delivery service, the buyer receives an e-mail through which they can follow the status of their package. Unfortunately, the seller cannot influence further speed of delivery and possible complications with the delivery service. Every package is certified and signed by the buyer when they receive it.

If the product sent to the Customer is returned because the delivery service failed to make the delivery, the Customer will be notified by e-mail and will be offered the following options:

  • that the ordered product, at the request of the Buyer submitted by e-mail, is delivered again to the address of the Buyer or the recipient
  • to pick up the ordered product in person at MySkin cosmetics with prior telephone agreement on the pick-up date.

If the buyer does not respond to the e-mail sent by the seller within 3 days and chooses one of the options offered above, the selected product will be sent to the buyer's address by regular delivery service.

When the seller delivers the product to the buyer through the delivery service, the buyer is obliged to pick up the ordered product by signing the delivery note, which confirms that the product has been properly delivered.

In the event that the Buyer orders the goods and refuses to accept them, the Seller has the right to deduct the amount for the amount of delivery costs and other manipulative costs from the delivery price list from the amount paid.

Delivery times do not include:

  • day of receiving the order / request
  • delay time due to incorrect and incomplete Customer address
  • delay time due to force majeure or other reasons for which the seller is not responsible
  • non-working days if they represent the beginning or the end of the deadline.

In the event that the ordered product is paid by cash on delivery, the Seller will proceed with the delivery of the product according to the above deadlines from the confirmation of the order, and the Buyer is obliged to make payment before taking over the product.

Online dispute resolution

By a special regulation of the European Union, dating from 15 February 2016, across the EU, disputes related to online shopping can be resolved through a platform that you can access via the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooselanguage 

This means that if you encounter a problem during an online purchase within the EU (defective product, inability to replace the product, etc.), you can submit your complaint via the link above.

The platform can be used by both consumers and traders, and complaints can be lodged in any of the EU's 23 official languages.

The displayed prices are converted at a fixed exchange rate in the amount of 1 EUR = 7.53450 HRK

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