GENERAL TERMS AND CONDITIONS

PAYMENT AND DELIVERY

RETURNS AND COMPLAINTS

FAQ

Basic information

Security statement

FAQ

WHITE SKIN CREAM

WHAT THE WHITE SKIN CREAM IS USED FOR?

Primarily, it is used to eliminate facial pigmentation caused by the Sun, particularly for melasma. Its application is advised when the skin is damaged by the Sun. The cream strongly stimulates skin rejuvenation and renewal, particularly in case of uneven skin tone. It can be used by all for the purpose of preventing skin aging and removing tired appearance of the skin. The cream shows results of facial rejuvenation analogous to laser treatment. It is ideal for obtaining a porcelain skin tone and fresher look. It helps refresh the face in smokers, and also in case of uneven skin tone. It is not intended for pigmentation on the body, although it may help.
WHAT IS MELASMA?

Melasma is one of the most difficult to treat aesthetic disorders, which is very common, and predominantly affects women. It is manifested in the form of brown pigmentation which affects the forehead, cheeks and upper lip. It is caused by elevated female hormones. It is typical in pregnancy and while taking contraceptive pills. The UV rays and visible light are some of the main causes of melasma. The adrenal gland hormones and cells from the first layer of skin also stimulate melasma appearing. Melasma is less prominent during the winter, but more noticeable during summer. It is prone to reoccurrence. For most women, melasma is one of the biggest nightmares because they have already tried a series of treatments and creams, but without any results, during which they lost a lot of time, patience and money. Numerous women are dissatisfied and unhappy because, despite applying the sunblock creams, the melasma keeps coming back and there is no way how the women may protect themselves. The worst part is that, even if some results were achieved, the results are short-lived.
HOW DOES MELASMA FORM?

Until recently, it was considered that only UV rays stimulate the melasma formation, but the truth is that the visible light rays also cause melasma because they incite elevated pigment production. Hot wax for upper lip hair removal also provokes melasma on that particular spot. The sunblock creams do not protect from melasma because they provide no protection from visible light, while such creams are currently unavailable. Therefore, the only thing left is to apply powder, i.e. makeup and toned creams for sun protection, which physically protect from the visible light. In the past few years, it was proven that some adrenal gland hormones and factors discharged by the skin stimulate the melasma formation. The development of blood vessels plays an important role in this. Individual pigment cells, so-called melanocytes, begin to uncontrollably produce the pigment under the influence of mentioned factors, thus resulting in melasma formation.
IS THE CREAM ALSO SUTIABLE FOR MEN?

The cream is also suitable for men.

IS THERE AN AGE-RELATED LIMITATION REGARDING CREAM APPLICATION?

There is no age-related limitation regarding cream application.
WHAT MAKES THE WHITE SKIN CRAM SPECIAL?

This is the first anti-pigmentation facial cream the results of which may be compared to laser treatment results, although the lasers are the most efficient treatment. The results are visible very quickly, most often within the first several weeks, which is not possible even in case of laser treatment. It can be used during summer. The cream simultaneously has a strong skin rejuvenating and renewal effect, so that the skin appearance and quality are significantly improved. A huge advantage of the cream is its price in comparison to expensive laser treatments. The results achieved by cream application are significantly better and last considerably longer, compared to other anti-pigmentation creams. This is the only cream affecting 2 main paths of pigment formation. It does not damage the skin by removing the pigment as other creams do, so the skin is not sensitive after the treatment. It achieves the fastest visible results which last the longest.
WHAT IS THE DIFFERENCE BETWEEN THE CREAMS WHITE SKIN 1 AND 2?

The White skin 1 cram is used to eliminate melasma, and the White skin 2 cream to maintain the achieved condition, i.e. prevention of melasma recurrence. White skin 2 may be used for very dry or sensitive skin, i.e. if the White skin 1 cream causes irritation. The main difference is in higher concentration of active substance in White skin 1, which has stronger effect, while White skin 2 has lower concentration of active substance, thus having somewhat weaker effect.
HOW DOES THE CREAM WORK?

The cream is based on resorcinole derivatives ingredients. White skin is the only cream affecting all phases of pigment formation, i.e. colour-giving substances. It stops the tyrosinase enzyme, which is the main one for pigment formation and stimulates its disintegration. Simultaneously it affects other enzymes involved in pigment formation. It blocks the transfer of pigment to cells. It prevents development of pigment cells.
FOR WHAT SKIN TYPE IS THE WHITE SKIN CREAM SUITABLE?

The cream is suitable for all skin types.
HOW TO USE THE WHITE SKIN CREAM?

The face needs to be cleaned with milk, micellar solution or gel before applying the cream. The cream is applied exclusively during night, once on the entire face or only to pigmentation. Initially, slight irritation or burning sensation may appear, which passes quickly. In case of burning or irritation, apply the care cream over the White skin cream. If needed, take a few days break, apply the cream every several days or apply daily care cream multiple times a day. To obtain the best results possible, it is advised to apply makeup, i.e. powder during the day or tinted sunblock creams.
HOW LONG CAN I USE THE WHITE SKIN CREAM FOR?

There are no limitations as to the time of application, i.e. until the desired condition is achieved. You need to know that melasma cannot be eliminated 100%. In achieving the desired condition, it is advisable to keep using the White skin 2 cream for maintaining results, particularly during summer or just before the summer. The melasma on the forehead and cheeks is easier to eliminate, compared to the area of the upper lip, where it requires longer treatment.
WHICH RESULTS CAN I EXPECT?

Melasma is eliminated for the most part, but unfortunately not 100%. The success depends on several factors: proper application of the cream, sun protection during and after the treatment, age (developmental stage) of melasma, location of melasma, which factors altogether jointly contribute to melasma development… and a series of other factors. In addition to UV rays, visible light rays also stimulate melasma growth. In addition to female hormones, the adrenal gland hormones also play a role, as well as a number of factors secreted by the skin. The melasma on upper lip is eliminated with difficulty and slower because the pigment is positioned the deepest on that particular spot. The older the melasma is, the pigment is positioned deeper, thus requiring more time to achieve results. The skin becomes soft, smooth and the face looks fresher. The skin complexion improves and the face looks clean, fresh and rested. In addition to skin appearance, the skin quality improves significantly, resulting in porcelain complexion. The cream additionally alleviates minor skin imperfections, like expanded pores and smaller scars. It affects positively the problematic complexion and acne.
WHAT ARE SPECIAL PRECAUTIONARY MEASURES?

The cream can change colour in time, but this does not affect further use or application. Immediately after opening the cream, carefully put the cap back on. It is advisable to keep the cream in a dark and cold place. If the cream gets in your eyes, immediately flush the eye out with water. It is advisable to avoid area around the eyes and chin, due to irritation. There are no evidence indicating harmfulness of the cream during pregnancy, but it is advised not to use it for general caution purpose. Do not use abrasions, peeling, local retinoids, aggressive treatments and alcohol-based preparations during the treatment, because of irritation.
HOW TO REMOVE MELASMA?

There are numerous treatments available, out of which only the lasers are efficient because they directly affect one of the main causes of melasma development. The peelings, abrasions and IPL devices may only be used with great caution because they often worsen the melasma. Use of own blood, the so-called PRP treatment does help. Numerous creams are available on the market, but often with poor effects. Out of the lasers adequate for melasma treatment, we sort out the following: the fractional lasers cause microscopic damage below the skin, which are being replaced and thus expelling pigment. Particularly efficient are the lasers that destroy capillaries, which feed the pigment cells. Lately, the so-called Q switch lasers for tattoo removal are used.
IS IT POSSIBLE TO REMOVE MELASMA 100% AND PERMANENTLY?

It is not possible to remove melasma 100%, but it may be removed almost in whole. The melasma tends to be reoccurring, but it is not always necessary for it to return if you abide by the instructions concerning behaviour after melasma removal.
WHAT ARE THE SHORTCOMINGS OF MOST ANTI-MELASMA CREAMS?

They contain hydroquinone, which is banned in most countries due to skin irritations and it often colours the skin making it dark. Most creams cause skin irritation, inflammation or peeling and they may not be used during the summer. The results are often minimal and it is required to apply them for a long time in order to notice the results, which, naturally, consequences in higher costs. They damage the skin so as to remove the pigment, which increases the risk for melasma development, i.e. postinflammatory pigmentation. They do not affect the 2 main paths for pigment development. They do not have a special cream customised for maintaining the achieved result.
WHAT TO DO TO STOP MELASMA FROM REOCCURRING?

After the melasma removal, it is required to use the White skin 2 cream for maintaining the achieved condition because melasma could reoccur. This needs to be done preventively during spring and summer. In addition, it is required to be regularly protected from the Sun by a hat, powder or protective sunblock cream. The UVA rays which particularly stimulate melasma development are present throughout the year and one must always be attentive. Regardless of how short you were exposed to the Sun, protection is needed. The UV rays penetrate through the glass, shade and clouds! The only protection from the visible light rays is makeup (powder) or tinted sunblock protective creams. It is not advisable to remove hairs from the upper lip with hot wax because it creates inflammation and stimulates pigmentation.
WHY HYDROQUINONE IS NOT RECOMMENDED FOR WHITENING?

It is banned in most countries because it causes numerous side effects, including the most common ones: irritation, inflammation, allergies, skin and nail olouring. It often causes skin irritation and inflammation, which only worsens melasma. In low concentrations, it has a very weak effect and it must be used for a very long time, which increases the risk of skin and nail colouring. In higher concentrations, it causes skin irritation and inflammation and it may not be used regularly, which is also why it is not efficient. In case of colouring skin by dark pigmentation, it is very difficult to eradicate.
SPECIAL REMARKS

In the beginning, the cream may cause temporary complexion worsening. This complexion worsening is merely a consequence of skin cleansing from toxins because the cream has a strong detoxification effect. The worsening occurs because the cream extracts toxins to the skin’s surface. The bigger the worsening, the better is skin cleansing from toxins. The worsening is only temporary and you need not worry
SCARLESS CREAM

WHAT IS SCARLESS CREAM?

The first cream on the market intended to mitigate facial acne scars and it represents a unique product on the market. The only efficient non-invasive alternative to lasers and other technologies for scar removal; it is not intended for other types of scars other than acne scars. It contains resorcinol-compound-based active ingredients.
WHY DO SCARS OCCUR?

They occur as a consequence of cracking of the sebaceous channel because of a clogged pore; i.e. opening of the sebaceous channel, which is why the content protrudes to the skin, thus stimulating inflammatory reaction aimed at removing the content. The defensive cells disintegrate the content so as to eliminate it, at which the collagen gets hurt as a consequence of disintegration, i.e. inflammation. Individuals have a stronger reaction of defensive cells and tendency to bigger scaring.
CAN THE SCARS BE FULLY REMOVED?

The scars cannot be removed fully.
They may be eliminated by most part, but never 100%.

WHY TO USE THE SCARLESS CREAM?

It is used solely for alleviating scars caused by facial acne.
WHAT IS THE SCARLESS CREAM NOT USED FOR?

It is not used for facial redness, which is not a scar but a consequence of inflammation.
HOW DOES THE SCARLESS CREAM FUNCTION?

It stimulates:
• cell exchange
• build-up of new collagen
• anti-inflammatory effect
• anti-bacterial effect
• pores reduction

WHAT MAKES THE SCARLESS CREAM SPECIAL?

1. it stimulates neutralisation of radicals produced by metabolism
2. it prevents binding sugar to the cells
3. it stimulates speedy recovery and build-up of more new collagen due to its direct effect on metabolism, which is very important for reducing scars
HOW TO USE THE SCARLESS CREAM?

It is applied to a well-cleansed face one time during night, to the entire face or only on scars.
It is recommended to avoid areas around the eyes and the chin.
Initially, mild burning sensation is possible so it is needed to apply the care cream over the Scarless cream and if needed, pause application for a few days. It is advised to wear protective factor or make up during the summer.
WHAT ARE THE PRECAUTIONARY MEASURES?

• keep the cream in well-closed box in a cold and dark place
• immediately after use, be sure to close the box
• the cream changes colour during time
• keep out of reach of children
• for external use only
• if active acne are very prominent, initially worsening of condition may occur because the cream extracts the inflammation to the surface due to its anti-inflammatory effect
• during the use of the Scarless cream, do not use abrasions, peeling, local retinoids and alcohol-based preparations
• caution during the Roaccutan therapy

WHAT CAN I EXPECT FROM THE SCARLESS CREAM?

• reducing acne scars, primarily face smoothening
• the scars become shallower
• relieving of pores and acne
• 100% scar removal is not possible
• the cream may be applied alone or alongside with acne scars treatments
• it is not possible to foresee the result because the results are individual and depend on the scar type
HOW LONG DOES IT TAKE TO SEE THE FIRST RESULTS?

The results can usually be noticed within the first several weeks since application of the Scarless cream
WHAT ARE THE CHARACTERISTICS OF SCARLESS CREAM?

• dermatologically tested and approved
• no parabens
• not tested on animals

WHAT ARE THE ADVANTAGES OF THE SCARLESS CREAM?

• visible results in only several weeks
• applicable throughout the year and for all skin types
• applied daily only once
• no side effects
• exceptionally safe
• financially more cost effective compared to laser treatment
• reduces inflammation and occurrence of new acne and scars at the same time
• anyone can afford it
• suitable for all skin types

SPECIAL REMARK !

- the cream may cause temporary complexion worsening in the beginning
- the complexion worsening is a consequence of skin cleansing from toxins because the cream has a strong detoxification effect
- the worsening occurs because the cream extracts toxins to the skin’s surface
- the bigger the worsening, the better is skin cleansing from toxins
- the worsening is only temporary and you need not worry

GENERAL TERMS AND CONDITIONS

The website www.myskin.hr is owned by the company FOVEOLA USLUGE d.o.o., Zagreb, Ulica grada Vukovara 284 D/4., PIN: 78253071137. All materials located on the website www.myskin.hr are an exclusive intellectual property of the company FOVEOLA USLUGE d.o.o, they may only be used with an explicit approval of the copyright owner and holders of trademark and/or design rights. FOVEOLA USLUGE d.o.o. enables the use of services and content of the website www.myskin.hr as regulated by these Terms of Purchase.

These Terms of Purchase are part of the Seller’s obligation pursuant to the Consumer Protection Act and their purpose is informing the Customer in a clear and understandable manner about various circumstances important for the conclusion, execution, and termination of the contract, pursuant to the legal regulations and prior to concluding the distance contract.

The term Seller refers to the company FOVEOLA USLUGE d.o.o., Zagreb, Ulica grada Vukovara 284 D/4., PIN: 78253071137, REG.NO.: 0280482, T: 01 4827-778, F: 01/4827- 780, E: hi@myskin.hr, WEB: www.myskin.hr

The term Customer refers both to: the typical customer: natural person who orders and pays for a product via the service of the website’s web shop unrelated to any business activities, but also craftsmen, individual traders, and natural persons performing business activities who are protected by the provisions of the Consumer Protection Act only if they are buying products unrelated to their business activities, and to all other customers, for example legal entities.

The Seller acts on its own behalf by making sales through the website www.myskin.com.

The terms of purchase form a part of the concluded distance contract together with the specifications and price of the purchased product(s). Before confirming the order for purchase of a certain product, the Customer will be requested to confirm these terms and state that he or she is aware and consents to them, while after the confirmation of the order (conclusion of the contract) the terms of purchase will be delivered to the Customer in an e-mail message confirming the conclusion of the contract. The Seller retains the right to amend the terms at any time. The amendments come into force at the time of their publication on this website.

Once the Customer confirms and executes the order the contract is concluded, and the Seller will inform him immediately about this fact by sending an e-mail message.

For a properly concluded contract, it is necessary that the Customer is a person with the full legal capacity.

The Customer is responsible for completeness and veracity of data entered during registration.

The terms of sale are divided into categories/information.

The access to the website www.myskin.hr may sometimes be unavailable because of works, maintenance, or introduction of new content, and in cases of unforeseen circumstances that are outside of the Seller’s control, which the Seller will try to resolve as quickly as possible.

Main attributes of the goods

The main attributes of the goods: the products are described by words and photographs. The information on the products is based on the Fovela usluge d.o.o. database.

The photographs of the products are illustrative and do not necessarily match the ordered products in all details. The Seller particularly emphasizes that the visual identity of the product shown on the photograph does not have to necessarily match the real appearance of the product, especially considering the settings of the Customer’s computer monitor, differences in the perception of the colors that the Seller sees on the display, etc. Such inconsistencies between the product on the photo and the delivered product are not considered to be product deficiencies.

Such inconsistencies between the product on the photo and the delivered product are not considered to be product deficiencies. The product information (description of the product, price, etc.) exhibited on the website www.myskin.hr is subjective to bugs, irregularities in the performance of the application, other technical irregularities, typing errors, etc. In case of obvious errors and irregularities regarding the data exhibited on www.myskin.hr, the Seller retains the right to unilaterally terminate the contract.

The subject of the order may only be the products for which the order states are available and at disposition. Because of a large number of simultaneous orders at www.myskin.hr, it is possible that the information on the availability of the product is not identical to the situation at the warehouse.

If the ordered product is not available at the warehouse, the Seller will inform the Customer that the product is currently unavailable, the deadline in which the product will become available again, and offer the option of buying an alternative product on www.myskin.hr that is available for delivery and whose characteristics match the product that is unavailable for delivery as closely as possible.

Price of the product

The prices on the website www.myskin.hr are stated in HRK. The VAT is calculated in the price of the product. The delivery expenses are not calculated in the price of the product. The delivery expenses are calculated separately because of the difference in the delivery expenses depending on the address of the delivery. If the order surpasses the amount of HRK 500 and the delivery is made within the Republic of Croatia, the delivery is free of charge.

Prior to the confirmation of the order, the price of the product, the price of the chargeable delivery, VAT price, and the final price are separately stated, so that the Customer has an insight into the final price paid for the ordered purchase service.

In case of payment by e-banking and general payment slip, the expenses of the payment and/or banking transaction are not included in the price.

Note: the discounts that are calculated to the final invoice amount do not apply to My Skin by dr. Kaliterna gift cards.

PAYMENT AND DELIVERY

They are stated during the ordering of each individual product and the overall expenses of delivery are stated in case of ordering several products.

The price of delivery is divided into two classes:

order value up to HRK 500 – HRK 40.00 to 80.00
order value over HRK 500 – delivery free of charge

Note: the stated delivery prices and benefits apply only to deliveries on the territory of the Republic of Croatia.

Except online, the Customer may also order the goods by phone. The Seller readily awaits the Customer’s order by phone number 01/ 4827-778 from 9 a.m. to 7 p.m. from Monday to Friday. The Customer may also personally buy the products at Foveola usluge d.o.o. Ulica grada Vukovara 284d/4.

In case a delivery cannot be performed at the address that the Customer had stated, the Customer bears the expenses of repeated delivery to the same or different address depending on the data that the Customer will state to the Seller during the check of the order delivery.

Expenses of using the remote communication tools

The Seller has no additional remote communication tools expenses.

Terms and deadlines of payment, terms of delivery of goods, time of delivery of goods

The products are ordered by selection, use of the menu, and completion of the electronicform. The Customer may order and buy a product as a registered or unregistered user. The product is considered ordered once the Customer completes the full ordering procedure.

The payment of ordered products may be performed in the following manners:

E-banking
General payment slip
Cash on delivery
Credit card (MasterCard®, Maestro®, Visa®, American Express®)

In case of payment by credit card, general payment slip, and e-banking, the payment must perform at latest within the deadline stated in the e-mail message confirming the conclusion of the contract.

Regarding the credit card payment, the Seller emphasizes that the system of credit card charge is integrated on the website. After selecting the “card“ payment, the fields will open for entering the information on the credit card. The credit card and owner information are stored on the Seller’s servers. The purchase is completed after the successful authorization of the card. If the system refuses to authorize the card payment, it is necessary to select one of the alternative forms of payment. The Seller has no information on the reasons for rejection of the card, they may be of technical or of business nature.

If the Customer wishes to pay by cash, it is necessary to select the payment by cash on delivery. In this case, it is recommendable to have the exact amount in hand so that the handover is quicker.

If the Customer does not receive the notice that the contract has been concluded after the completed ordering process, we suggest that you check:

Whether the message is in the Junk/Spam folder
Whether the mailbox is full

In case the payment is not made on time, the Seller will act upon the subsequent payment made after the expiration of the deadline by delivering the purchased products, and if the delivery cannot be made for justifiable reasons, the contract will be unilaterally terminated and the paid monies will be returned.

If the payment was properly executed and is visible on the Seller’s account, the Seller will start the delivery of the ordered products. The invoice for the order is delivered in the parcel together with the goods.

The ordered products are delivered on the entire territory of the Republic of Croatia, within and outside of the European Union. The delivery is done by the GLS service on the territory of the Republic of Croatia and by the DHL service outside of the Republic of Croatia and outside of the EU.

The delivery will take place at latest within 15 working days from the day the payment was visible on the account of the Seller. In the case of impossibility of delivering the selected product because of the shortage of the product, the Seller is obliged to immediately inform the Customer, and the Customer has the right to terminate the contract and request the return of the monies or accept the prolonged delivery deadline. We will try to deliver all ordered articles in one parcel. If this is impossible because of the state of the inventory, the Seller retains the right of delivery in several parcels.

The delivery is performed pursuant to the terms of use of the delivery service and it is considered performed at the time of the handover to the delivery service.

All orders accepted on working days by 7 p.m. are processed at the latest within two days from the receipt of the order. The orders accepted on Friday, Saturday, and Sunday are processed at latest by Tuesday. After the goods are handed over to the delivery service, the Customer will be informed via e-mail or phone about the parcel number, so that he or she can check its status at the address of the delivery service. Unfortunately, the Seller cannot influence the further speed of delivery and possible complications regarding the delivery itself created by the delivery service. For each parcel, the Customer authorizes and signs a delivery list once he or she receives the parcel.

To islands covered by the GLS service the goods will be delivered pursuant to the schedule in the table, and to all other islands not covered by the GLS, the Seller will send the goods by HP.

If the product sent to the Customer is returned because the delivery service failed to perform the delivery, the Customer will be informed of this by e-mail and will be offered the following options:

that the ordered product, at the e-mailed request of the Customer is delivered again to the address of the Customer i.e. the recipient.
that the ordered product is handed over at the address of Foveola usluge with prior phone agreement on the time of handover.

If the Customer does not answer the e-mail message sent to him or her within 3 days and does not select one of the options, the selected product will be directed to the Customer’s address via the delivery service.

Once the Seller delivers the product to the Customer via the delivery service, the Customer is obliged to sign the delivery note, by which he or she confirms that the product was properly delivered.

In case the Customer orders the goods and refuses to receive it, the Seller has the right to deduct the delivery expenses and other handling expenses from the delivery price list from the amount paid for the purchase price.

The delivery deadlines do not include:

day of receipt of order/request
time of delay because of the incorrect/incomplete address of the Customer
time of delay because of force majeure or other reasons for which are not the fault of the Seller
non-working days if they represent the commencement or conclusion of the deadline

In case the ordered product is paid by cash on delivery, the Seller will deliver the goods pursuant to the aforementioned deadlines that commence from the confirmation of the order, and the Customer is obliged to perform the payment during or prior to the direct handover of the product.

Online resolution of disputes:

By special regulations of the European Union, from 15 February 2016 in the entire EU the disputes regarding online purchases may be resolved on a platform that may be accessed here: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

This means that if you run into problems during an online purchase within the EU (incorrect product, replacement of the product is impossible, etc.) you may submit your objection on the aforementioned link.

The platform may be used both by the customers and the merchants, and the objection may be filed in any of 23 official EU languages.

Conversion statement

All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion, there is a possibility of a slight difference from the original price stated in our website.

RETURNS AND COMPLAINTS

The Seller is responsible for material deficiencies of products sold on its website pursuant to the valid regulations of the Republic of Croatia, particularly the Civil Obligations Act.

The ordered products are packed so that they are not damaged by usual handling during transport/delivery.

In case the parcel was damaged during transport and such damage is visible during the handover of the parcel, we suggest that the Customer does not receive such parcel. Dear customers, please contact us so that we can check the state of the parcel and send a new one as soon as possible.

During the receipt of the parcel, the check of correctness of the order depends on the Customer and the Customer is obliged to compare the received articles with the invoice. If something is missing, the Customer is obliged to immediately send a written objection/complaint because subsequent complaints will not be accepted.

In case of a visible product deficiency during the handover of the parcel, the Customer is not obliged to receive the delivered product. He or she may decline the receipt and will not bear the delivery expenses of such product. It is considered that the products that are orderly accepted by the Customer did not have a visible deficiency. The Customer has a right to complain to material deficiencies within the deadlines and for the reasons prescribed by the provisions of the Civil Obligations Act. The Customer may send a written objection/complaint to e-mail address info@myskin.hr with indication Complaint.

To determine the order to which the Customer has an objection as quickly as possible we ask the Customers to state the number of the order, number of the invoice, or their username in the objection.

The Customer has a right to a justified objection and return of the goods in the following cases:

delivery of the goods that were not ordered
delivery of the goods whose expiration date passed
delivery of the goods with deficiencies or damages that were not caused during transport

If the product contains a hidden deficiency (such deficiency that cannot be discovered byusual inspection during handover), which the Customer has established after opening the product – the Customer has a right to unilaterally terminate the contract and receive a return of monies, replace the product, removal of deficiencies, or reduction of the purchase price.

The Seller will consider the complaint to be valid if the inspection of the product establishes that it matches the complaint conditions pursuant to the Civil Obligations Act and Customer Protection Act. In this case, within 15 days from the receipt of the valid complaint the product will be replaced, or the full amount paid will be returned and the contract will be terminated. If it is established that the complaint is not valid i.e. the complaint is rejected, the Customer will be informed of this within 15 days from the receipt of the complaint.

The Seller will accept the return of the damages, incorrect, or wrongly delivered goods at its own expense if it establishes that the complaint is valid and that the Customer did not affect the correctness, damage, or any deficiency of the goods.

In case of a valid complaint, the expenses of replacing the product are borne fully by the Seller.

Use of description and product data:

If you have questions or need any advice on any products, please contact our Department of Communication with the Customers via e-mail address hi@myskin.hr or info phone number 0800 913 080 on working days from 8 a.m. to 7 p.m.

Terms of Purchase (Pre-contractual notices)

I. General

The website www.myskin.hr is owned by the company FOVEOLA USLUGE d.o.o., Zagreb,
Ulica grada Vukovara 284 D/4., PIN: 78253071137
All materials located on the website www.myskin.hr are an exclusive intellectual property of
the company FOVEOLA USLUGE d.o.o, they may only be used with an explicit approval of
the copyright owner and holders of trademark and/or design rights. FOVEOLA USLUGE
d.o.o. enables the use of services and content of the website www.myskin.hr as regulated by
these Terms of Purchase.

These Terms of Purchase are part of the Seller’s obligation pursuant to the Consumer
Protection Act and their purpose is informing the Customer in a clear and understandable
manner about various circumstances important for the conclusion, execution, and termination
of the contract, pursuant to the legal regulations and prior to concluding the distance contract.

The term Seller refers to the company FOVEOLA USLUGE d.o.o., Zagreb, Ulica grada
Vukovara 284 D/4., PIN: 78253071137, REG.NO.: 0280482, T: 01 4827-778, F: 01/4827-
780, E: hi@myskin.hr, WEB: www.myskin.hr

The term Customer refers both to: the typical customer: natural person who orders and pays
for a product via the service of the website’s web shop unrelated to any business activities, but
also craftsmen, individual traders, and natural persons performing business activities who are
protected by the provisions of the Consumer Protection Act only if they are buying products
unrelated to their business activities, and to all other customers, for example legal entities.

The Seller acts on its own behalf by making sales through the website www.myskin.com.

The terms of purchase form a part of the concluded distance contract together with the
specifications and price of the purchased product(s). Before confirming the order for purchase
of a certain product, the Customer will be requested to confirm these terms and state that he or
she is aware and consents to them, while after the confirmation of the order (conclusion of the
contract) the terms of purchase will be delivered to the Customer in an e-mail message
confirming the conclusion of the contract. The Seller retains the right to amend the terms at
any time. The amendments come into force at the time of their publication on this website.

Once the Customer confirms and executes the order the contract is concluded, and the Seller
will inform him immediately about this fact by sending an e-mail message.

For a properly concluded contract, it is necessary that the Customer is a person with the full
legal capacity.

The Customer is responsible for completeness and veracity of data entered during registration.

The terms of sale are divided into categories/information.

The access to the website www.myskin.hr may sometimes be unavailable because of works,
maintenance, or introduction of new content, and in cases of unforeseen circumstances that
are outside of the Seller’s control, which the Seller will try to resolve as quickly as possible.

II. Main attributes of the goods

The main attributes of the goods: the products are described by words and photographs. The
information on the products is based on the Fovela usluge d.o.o. database.

The photographs of the products are illustrative and do not necessarily match the ordered
products in all details. The Seller particularly emphasizes that the visual identity of the
product shown on the photograph does not have to necessarily match the real appearance of
the product, especially considering the settings of the Customer’s computer monitor,
differences in the perception of the colors that the Seller sees on the display, etc. Such
inconsistencies between the product on the photo and the delivered product are not considered
to be product deficiencies.

Such inconsistencies between the product on the photo and the delivered product are not
considered to be product deficiencies. The product information (description of the product,
price, etc.) exhibited on the website www.myskin.hr is subjective to bugs, irregularities in the
performance of the application, other technical irregularities, typing errors, etc. In case of
obvious errors and irregularities regarding the data exhibited on www.myskin.hr, the Seller

retains the right to unilaterally terminate the contract.

The subject of the order may only be the products for which the order states are available and
at disposition. Because of a large number of simultaneous orders at www.myskin.hr, it is
possible that the information on the availability of the product is not identical to the situation
at the warehouse.

If the ordered product is not available at the warehouse, the Seller will inform the Customer
that the product is currently unavailable, the deadline in which the product will become
available again, and offer the option of buying an alternative product on www.myskin.hr that
is available for delivery and whose characteristics match the product that is unavailable for
delivery as closely as possible.

III. Price of the product

The prices on the website www.myskin.hr are stated in HRK. The VAT is calculated in the
price of the product. The delivery expenses are not calculated in the price of the product. The
delivery expenses are calculated separately because of the difference in the delivery expenses
depending on the address of the delivery.
If the order surpasses the amount of HRK 500 and the delivery is made within the Republic of
Croatia, the delivery is free of charge.

Prior to the confirmation of the order, the price of the product, the price of the chargeable
delivery, VAT price, and the final price are separately stated, so that the Customer has an
insight into the final price paid for the ordered purchase service.

In case of payment by e-banking and general payment slip, the expenses of the payment
and/or banking transaction are not included in the price.

Note: the discounts that are calculated to the final invoice amount do not apply to My Skin by
dr. Kaliterna gift cards.

IV. Delivery expenses

They are stated during the ordering of each individual product and the overall expenses of
delivery are stated in case of ordering several products.

The price of delivery is divided into two classes:

order value up to HRK 500 – HRK 40.00 to 80.00
order value over HRK 500 – delivery free of charge
Note: the stated delivery prices and benefits apply only to deliveries on the territory of
the Republic of Croatia.

Except online, the Customer may also order the goods by phone. The Seller readily awaits the
Customer’s order by phone number 01/ 4827-778 from 9 a.m. to 7 p.m. from Monday to
Friday. The Customer may also personally buy the products at Foveola usluge d.o.o. Ulica
grada Vukovara 284d/4.

In case a delivery cannot be performed at the address that the Customer had stated, the
Customer bears the expenses of repeated delivery to the same or different address depending
on the data that the Customer will state to the Seller during the check of the order delivery.

V. Expenses of using the remote communication tools

The Seller has no additional remote communication tools expenses.

VI. Terms and deadlines of payment, terms of delivery of goods, time of delivery of goods

The products are ordered by selection, use of the menu, and completion of the electronic
form. The Customer may order and buy a product as a registered or unregistered user. The
product is considered ordered once the Customer completes the full ordering procedure.

The payment of ordered products may be performed in the following manners:

E-banking
General payment slip
Cash on delivery
Credit card (MasterCard®, Maestro®, Visa®, American Express®)

In case of payment by credit card, general payment slip, and e-banking, the payment must
perform at latest within the deadline stated in the e-mail message confirming the conclusion
of the contract.

Regarding the credit card payment, the Seller emphasizes that the system of credit card charge
is integrated on the website. After selecting the “card“ payment, the fields will open for
entering the information on the credit card. The credit card and owner information are stored
on the Seller’s servers. The purchase is completed after the successful authorization of the
card. If the system refuses to authorize the card payment, it is necessary to select one of the
alternative forms of payment. The Seller has no information on the reasons for rejection of the
card, they may be of technical or of business nature.

If the Customer wishes to pay by cash, it is necessary to select the payment by cash on
delivery. In this case, it is recommendable to have the exact amount in hand so that the
handover is quicker.

If the Customer does not receive the notice that the contract has been concluded after the
completed ordering process, we suggest that you check:

Whether the message is in the Junk/Spam folder
Whether the mailbox is full
In case the payment is not made on time, the Seller will act upon the subsequent payment
made after the expiration of the deadline by delivering the purchased products, and if the
delivery cannot be made for justifiable reasons, the contract will be unilaterally terminated
and the paid monies will be returned.

If the payment was properly executed and is visible on the Seller’s account, the Seller will
start the delivery of the ordered products. The invoice for the order is delivered in the parcel

together with the goods.

The ordered products are delivered on the entire territory of the Republic of Croatia, within
and outside of the European Union. The delivery is done by the GLS service on the territory
of the Republic of Croatia and by the DHL service outside of the Republic of Croatia and
outside of the EU.

The delivery will take place at latest within 15 working days from the day the payment was
visible on the account of the Seller. In the case of impossibility of delivering the selected
product because of the shortage of the product, the Seller is obliged to immediately inform the
Customer, and the Customer has the right to terminate the contract and request the return of
the monies or accept the prolonged delivery deadline. We will try to deliver all ordered
articles in one parcel. If this is impossible because of the state of the inventory, the Seller
retains the right of delivery in several parcels.

The delivery is performed pursuant to the terms of use of the delivery service and it is
considered performed at the time of the handover to the delivery service.

All orders accepted on working days by 7 p.m. are processed at the latest within two days
from the receipt of the order. The orders accepted on Friday, Saturday, and Sunday are
processed at latest by Tuesday. After the goods are handed over to the delivery service, the
Customer will be informed via e-mail or phone about the parcel number, so that he or she can
check its status at the address of the delivery service. Unfortunately, the Seller cannot
influence the further speed of delivery and possible complications regarding the delivery itself
created by the delivery service. For each parcel, the Customer authorizes and signs a delivery
list once he or she receives the parcel.

To islands covered by the GLS service the goods will be delivered pursuant to the schedule in
the table, and to all other islands not covered by the GLS, the Seller will send the goods by
HP.

If the product sent to the Customer is returned because the delivery service failed to perform
the delivery, the Customer will be informed of this by e-mail and will be offered the following
options:

that the ordered product, at the e-mailed request of the Customer is delivered again to the
address of the Customer i.e. the recipient.
that the ordered product is handed over at the address of Foveola usluge with prior phone
agreement on the time of handover.
If the Customer does not answer the e-mail message sent to him or her within 3 days and does
not select one of the options, the selected product will be directed to the Customer’s address
via the delivery service.

Once the Seller delivers the product to the Customer via the delivery service, the Customer is
obliged to sign the delivery note, by which he or she confirms that the product was properly
delivered.

In case the Customer orders the goods and refuses to receive it, the Seller has the right to
deduct the delivery expenses and other handling expenses from the delivery price list from the
amount paid for the purchase price.

The delivery deadlines do not include:

day of receipt of order/request
time of delay because of the incorrect/incomplete address of the Customer
time of delay because of force majeure or other reasons for which are not the fault of the
Seller
non-working days if they represent the commencement or conclusion of the deadline
In case the ordered product is paid by cash on delivery, the Seller will deliver the goods
pursuant to the aforementioned deadlines that commence from the confirmation of the order,
and the Customer is obliged to perform the payment during or prior to the direct handover of
the product.

VII. Responsibility for material deficiencies/Complaints

The Seller is responsible for material deficiencies of products sold on its website pursuant to
the valid regulations of the Republic of Croatia, particularly the Civil Obligations Act.

The ordered products are packed so that they are not damaged by usual handling during
transport/delivery.

In case the parcel was damaged during transport and such damage is visible during the
handover of the parcel, we suggest that the Customer does not receive such parcel. Dear
customers, please contact us so that we can check the state of the parcel and send a new one
as soon as possible.

During the receipt of the parcel, the check of correctness of the order depends on the
Customer and the Customer is obliged to compare the received articles with the invoice. If
something is missing, the Customer is obliged to immediately send a written
objection/complaint because subsequent complaints will not be accepted.

In case of a visible product deficiency during the handover of the parcel, the Customer is not
obliged to receive the delivered product. He or she may decline the receipt and will not bear
the delivery expenses of such product. It is considered that the products that are orderly
accepted by the Customer did not have a visible deficiency. The Customer has a right to
complain to material deficiencies within the deadlines and for the reasons prescribed by the
provisions of the Civil Obligations Act. The Customer may send a written
objection/complaint to e-mail address info@myskin.hr with indication Complaint.

To determine the order to which the Customer has an objection as quickly as possible we ask
the Customers to state the number of the order, number of the invoice, or their username in
the objection.

The Customer has a right to a justified objection and return of the goods in the following
cases:
delivery of the goods that were not ordered
delivery of the goods whose expiration date passed
delivery of the goods with deficiencies or damages that were not caused during transport
If the product contains a hidden deficiency (such deficiency that cannot be discovered by
usual inspection during handover), which the Customer has established after opening the
product – the Customer has a right to unilaterally terminate the contract and receive a return

of monies, replace the product, removal of deficiencies, or reduction of the purchase price.
The Seller will consider the complaint to be valid if the inspection of the product establishes
that it matches the complaint conditions pursuant to the Civil Obligations Act and Customer
Protection Act. In this case, within 15 days from the receipt of the valid complaint the product
will be replaced, or the full amount paid will be returned and the contract will be terminated.
If it is established that the complaint is not valid i.e. the complaint is rejected, the Customer
will be informed of this within 15 days from the receipt of the complaint.

The Seller will accept the return of the damages, incorrect, or wrongly delivered goods at its
own expense if it establishes that the complaint is valid and that the Customer did not affect
the correctness, damage, or any deficiency of the goods.

In case of a valid complaint, the expenses of replacing the product are borne fully by the
Seller.

Use of description and product data:

If you have questions or need any advice on any products, please contact our Department of
Communication with the Customers via e-mail address hi@myskin.hr or info phone number
0800 913 080 on working days from 8 a.m. to 7 p.m.

VIII: Online resolution of disputes:

By special regulations of the European Union, from 15 February 2016 in the entire EU the
disputes regarding online purchases may be resolved on a platform that may be accessed here:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

This means that if you run into problems during an online purchase within the EU (incorrect
product, replacement of the product is impossible, etc.) you may submit your objection on the
aforementioned link.

The platform may be used both by the customers and the merchants, and the objection may be
filed in any of 23 official EU languages.

Conversion statement

All payments will be effected in Croatian currency. The amount your credit card account will be

charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card

associations. As a result of this conversion, there is a possibility of a slight difference from the original price stated in our website.

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